General Terms and Conditions of Supply GTC v.07.25

GENERAL TERMS AND CONDITIONS OF CONTRACT SAATCHI TECH SRL S.r.l. – Simplified version in force from 1 January 2025

COMPANY NAME: SAATCHI TECH SRL registered office Strada Provinciale 40 - c/o Quartiere Girasole Pad 8.01 20048 Lacchiarella MI PI CF: IT08805780965 - COD Univoco: M5UXCR1 – REA: MI – 2050910 Tel. +39 02 900 32036 | sales4@saatchitech.com | www.saatchitech.com

PEC saatchitechsrl@pecimprese.it

1. General Terms and Conditions

The limited liability company Saatchi Tech S.r.l. is registered in the Milan Register of Companies, REA number MI - 2050910, Tax Code and VAT number IT08805780965, with registered office and operational headquarters in Lacchiarella Strada Provinciale 40 - c/o Quartiere Girasole Pad 8.01.

These general terms and conditions of contract (hereinafter GTC) govern the purchase and sale of goods from SAATCHI TECH SRL by its Customers, unless otherwise specifically agreed.

2. Definitions and Subject Matter of the Agreement.

In these GTC, the following expressions have the following meanings:

Seller: means SAATCHI TECH SRL, regardless of the trade name under which SAATCHI TECH SRL operates.

Delivery: means the delivery of the Products to the Buyer.

Buyer or customer: person who purchases the products for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

IP: means any intellectual and industrial property rights, such as patents, trademarks, service marks, trade names, trade name registrations, industrial designs, designs, business names, copyrights, database rights, design rights, inventions, confidential information, know-how and other proprietary and intellectual rights and interests relating to and/or included in the Products or other materials supplied or used by the Seller.

Products: means all products sold (or offered for sale, as the case may be) under an agreement between the Seller and the Buyer.

Products: electronic goods and small household appliances distributed by the Seller.

These conditions govern the sale of the Products by the Seller to the Customer, both in the B2B and B2C fields.

3. Conclusion of the Contract

The contract is deemed to have been concluded upon acceptance of the order by the Seller, which will be done by written confirmation (email or other equivalent means approved by the Seller).

4. Pre-contractual information obligations.

In compliance with Legislative Decree 70/2003 and the Consumer Code (Legislative Decree 206/2005), the Seller provides the Customer with the following information before the conclusion of the contract:

Identity of the Seller: [Name of the company], with registered office at [Address], VAT number [Number].

Contacts: [Email], [Phone Number].

Total price of the Products, including VAT and shipping costs.

Payment methods accepted.

Terms and conditions of delivery.

Right of withdrawal and how to exercise it.

Legal guarantee of conformity.

Any additional costs not immediately apparent.

5. Terms of supply and payments

The conditions of supply are those indicated in the sales contract. The prices indicated are net of VAT and any shipping costs and inclusive of any charges not expressly mentioned. Payment must be made in the manner agreed upon at the time of ordering. In the event of late payment, the Vendor reserves the right to suspend supplies until full payment has been paid and to charge costs relating to credit recovery costs in accordance with current regulations.

6. Delivery

Delivery terms are indicative and non-binding.

Delivery is intended to be made at the Customer's home or other agreed place.

Any delays do not entitle the Customer to claim compensation.

7. Legal Guarantee of Conformity

I The Products are covered by the legal guarantee of conformity provided for by the Consumer Code (Articles 128-135).

The Customer has the right to replace the goods, free of charge, in the event of a lack of conformity.p>

The defect must be reported within two months of discovery.

8. Compliance

Any claim by Buyer must be sent to Seller, under penalty of forfeiture, no later than seven (7) business days following delivery as specified within this GTC. Complaints must be submitted in writing by email / PEC and contain a clear and detailed description of the reason for the complaint. The Buyer shall be required to check the supply on delivery accurately, completely and promptly. If the Seller has delivered incorrect Products or more Products than ordered, the Buyer will return these Products to the Seller without delay, and in any event within 10 (ten) days of receipt, in which case the Seller will reimburse the Buyer for the costs of return shipping or reimburse the Seller, following its first request, for the price normally applied to the products involved.

1. If the packaging is visibly damaged at the time of delivery and/or the packaging has been opened, the Buyer may choose to refuse delivery or accept it by signing the receipt and adding the formula "gears accepted subject to quality and quantity control". The Buyer must promptly inform the Seller of this in writing, in the absence of the sending of the proof of reserve, no exceptions to the supply itself can be raised.

3. Defects that were not visible at the time of delivery and that could not be detected by an accurate and timely check upon delivery must be communicated to the Seller by the Buyer as a technical RMA according to the procedure described in Article 11.

4. Any right to claim that the Buyer may have against the Seller in respect of defects in the Products delivered by the Seller shall cease if:

a. the Seller has not been informed within the time frame mentioned in this article and/or not in the manner specified in this article;

b. the Buyer does not cooperate (sufficiently) with the Seller to clarify the merits of the claims;

c. Buyer has not properly assembled, treated, used, stored or preserved the Products or has used or treated the Products under circumstances or for purposes other than those intended by Seller; and/or

d. l d. the Purchaser has continued to use the Product in question.

9. Right of Withdrawal

The Customer has the right to withdraw from the contract within 7 days of receipt of the goods by sending a specific communication to the seller and requesting the opening of an RMA file, the costs of returning the goods and the administrative costs for the management of the return will remain at the buyer's expense and will be communicated to the customer upon approval of the relevant RMA file.

To exercise the right of withdrawal, the Customer must send a written communication by email / PEC to the Seller at the address info@saatchitech.com. The costs of returning the goods are borne by the Customer.

10. Returns and Exchanges

All products are guaranteed for 12 months against defects and malfunctions, to exercise the right to the warranty it is necessary to inform Saatchitech about defective products by filling out the RMA form in the appropriate section of the www.saatchitech.com website. After filling in the file in full, send a copy with the documentation proving the sale attached (sales invoice – receipt) to the email address info@saatchitech.com. The customer will be informed within 15 days of receipt of the complete documentation, about the authorization to return goods – the goods must be shipped freight paid or delivered to the Saatchitech warehouse; after a preliminary check, the products will be credited with the issue of the Credit Note. The products must be returned complete with all the accessories supplied, in the case of non-compliant products only within the original packaging in such a condition that they can be resold again. If the RMA form is not used or the goods are not authorized, the goods will be rejected to the sender.

11. Limitation of Liability

The Seller's liability is limited to the purchase price of the Products.

The Seller is not liable for indirect or consequential damages resulting from the use of the Products.

12. Applicable Law and Jurisdiction

The contract is governed by Italian law. For disputes arising from the contract, the competent court is defined by both parties at the Court of Milan.

13. Protection of Personal Data

The Customer's personal data will be processed in accordance with the current legislation on the protection of personal data. For further information, please refer to the Privacy Policy available on the Seller's website

14. Applicability

These GTC apply to all (distribution) contracts, purchase orders, quotations, purchase proposals, offers and/or other legal relationships, in the broadest sense under which the Seller sells (or offers to sell) Products to the Buyer. These GTC apply to the exclusion of any GTC that may be used by the Purchaser.

The Seller and the Buyer may derogate from these GTC only if a managerial director or an attorney authorized to do so by SAATCHI TECH SRL declares valid or confirms the waiver agreement explicitly in writing with reference to a specific agreement, purchase proposal, quote or other legal relationship, and with reference to a specific article of these GTC from which to derogate. This waiver does not create any further waivers or other rights with respect to other future agreements, purchase proposals, quotations and/or legal relationships. span class="Apple-converted-space">

The undersigned declares to have read, taking precise knowledge of, and to explicitly approve, with the following signature, pursuant to and for the purposes of art. 1341, paragraph 2 and 1342 of the Italian Civil Code, the following clauses and conditions, potentially qualified as "unfair", contained in the contract and precisely the following articles of the GENERAL TERMS AND CONDITIONS OF CONTRACT (GTC) of SAATCHI TECH SRL S.r.l., available at the following address https://SAATCHITECH.COM.

Lacchiarella 01/07/2025